Emotional Intelligence and the Manager

Daniel Goleman defined an important aspect of human skills in his
work on emotional intelligence.Emotional intelligence is tied closely
to management effectiveness and ultimately organizational behavior;
it suggests that a manager ’s performance may be influenced by sev-
eral factors:

✔Self-awareness —understanding your moods and emotions.
✔Self-regulation —thinking about your actions and controlling
destructive ones.
✔Motivation —working hard to accomplish your goals.
✔Empathy —understanding the emotions of others.
✔Social skills —developing good connections and relationships
with others.

Understanding emotional intelligence is especially important in
light of changes in organizational structures,which have created firms
with less hierarchy and closer peer contact.